![]() ![]() With the nozzle and contacts facing down, slide the cartridges into their slots. The latch must remain down to install the cartridges correctly. ![]() Leaving the latch handle raised can result in incorrectly seated cartridges. Hold the printhead upright with the colored icons on the top. Step 3: Reinstall the printhead and cartridges Repeat this motion until no ink appears on the cloth.įigure : Clean the electrical contacts inside the printerĭry the area with a clean, dry, lint-free cloth. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.Ĭlean the electrical contacts inside the printer by wiping them from top to bottom. Wipe away from the nozzles only.ĭry the previously cleaned areas with a clean, dry, lint-free cloth. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.įigure : Clean the edge between the ink nozzles and the electrical contacts Repeat this motion until no ink appears on the cloth. Do not go past the edge between the electrical contacts and the ink nozzles. Use the damp cloth to wipe the electrical contacts from the bottom to the top. ![]() Tap water can contain contaminants that can damage the printhead. Coffee filters and glass-cleaning cloths work well.ĭistilled or bottled water. Several clean, lint-free cloths or papers. Do not touch the electrical contacts with your finger.įigure : Do not touch the contact area with your fingersįollow these steps to clean the printhead. Plastic ramps on the sides of the nozzlesĭo not touch the ink nozzles. There are three areas on the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts.įigure : The three areas on the printhead that need to be cleaned Lift the printhead to remove it from the carriage. Lift the latch handle on the carriage until it stops. To remove a cartridge, press the tab on the front of the cartridge and then pull it up to remove it from its slot. This could result in damage to both the printer and the cartridges. CAUTION:ĭo not leave the cartridges outside of the printer longer than 30 minutes. Remove all of the cartridges, and then place them on a piece of paper with the ink nozzles pointing up. Wait until the carriage is idle and silent before continuing. The carriage moves to the center of the printer. Press the Power button to turn on the printer, if it is not already turned on. Step 1: Remove the cartridges and printhead Chinese to HP forums, I see that you are getting "Missing or failed printhead" error message.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. ![]()
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